Registration and Information Desk Open (For Pre-Conference Workshop Participants)
2/8/2009 8:00 AM - 1:30 PM

Registration and Information Desk Open
2/9/2009 7:30 AM - 7:00 PM

Keynote Speakers: Michael L. Chasen, President & Chief Executive Officer, Blackboard and David Marr, President and COO, Blackboard Transact
2/9/2009 3:00 PM - 4:00 PM
Speakers
Michael L. Chasen, President & Chief Executive Officer, Blackboard
David Marr, President & Chief Operating Officer, Blackboard Transact

Join us for the BbWorld Commerce '09 opening keynote, featuring Michael L. Chasen, President & Chief Executive Officer, Blackboard and David Marr, President & COO, Blackboard Transact.

Topics
Blackboard-led Session

Break
2/9/2009 4:00 PM - 4:30 PM

Partner Forum: A New Look at School Security with Network Video
2/9/2009 4:30 PM - 5:30 PM
Speakers
Larry Newman, Director of Sales, Axis Communications

Axis network video solutions are proven to offer numerous benefits to education institutions. We will provide an overview of trends for the future in network video technology while highlighting specific installations which have been successful on campuses. During this presentation you will learn how Axis solutions can decrease vandalism and theft while ensuring safety of pupils and staff.

Topics
Working with Partners

Partner Forum: Integrating Point-of-Sale Transactions throughout Your Entire Campus with Sequoia
2/9/2009 4:30 PM - 5:30 PM
Speakers
John Diaz, Vice President, Auxiliary Services Division, Sequoia Retail Systems

Sequoia proudly introduces its latest point-of-sale, kiosk, wireless and eCommerce solutions for the entire campus. During this session you will see Sequoia's newest technologies in action and get a glimpse into the future of point-of-sale solutions that will increase sales and enhance the efficiency of your campus operations.

Topics
Working with Partners

Partner Forum: The Digital Blue Bin…Over 4 Billion Saved in 2008!
2/9/2009 4:30 PM - 5:30 PM
Speakers
Tom Cody, Director of Business Development, Pharos Systems International

Last year alone Pharos customers eliminated over 4 Billion pages of unnecessary printing, saving: 480,000 Trees; 56902 tons of greenhouse gases; 767280 BTUs of energy; 190752 tons of wastewater and 2283 tons of solid waste. Come find out how you can help us save 9 Billion pages and over 1 Million trees in 2009!

Topics
Working with Partners

Welcome Reception at the Exhibit Hall
2/9/2009 5:30 PM - 8:00 PM

Breakfast
2/10/2009 7:00 AM - 8:30 AM

Registration and Information Desk Open
2/10/2009 7:00 AM - 5:30 PM

Keynote Speaker: Dr. Nido Qubein
2/10/2009 8:30 AM - 9:30 AM
Our keynote speaker, Dr. Nido Qubein, came to the United States as a teenager with little knowledge of the English language, no contacts and only $50 in his pocket, yet ended up a mega success story. Dr. Qubein is now President of High Point University and the recipient of the highest awards given for professional speakers. Author of a dozen books, Dr. Qubein has also recorded scores of audio and video learning programs. Bizlife magazine says, "He coupled his charismatic style and positive nature with his acquired knowledge of human relations and communication... and built a multi-million dollar, multifaceted consulting enterprise -- proving the American dream is still alive and well."

Today, he has taken his personal formula for success and applied it to transforming High Point University into an extraordinary student-centered institution. Join us for this engaging and meaningful keynote presentation about enhancing the student experience. More information about Dr. Qubein is available on his website.

Break
2/10/2009 9:30 AM - 10:15 AM

Blackboard Transact Release 3: New Feature Overview
2/10/2009 10:15 AM - 11:05 AM
Speakers
Kent Pawlak, Product Manager, Blackboard Transact

The Blackboard Transact Release 3 platform was released in 2008, marking the beginning of the next generation in Blackboard Transaction Systems. Beyond the new easy-to-use interface, Blackboard Transact Release 3 offers many features not previously available in the Blackboard Transaction System – Unix or Universal Edition platforms. This session provides an overview of those new features as well as discussions of the under-the-hood changes designed to improve system performance and flexibility.

Topics
Blackboard-led Session

Blackboard Transact Service Delivery and Consulting
2/10/2009 10:15 AM - 11:05 AM
Speakers
Iris Marks, Director, Consulting, Blackboard
Ken Thompson, Vice President, Consulting & Client Support, Blackboard Transact

In this session we will discuss the future direction of Transact's consulting services including its new consulting methodology. Join us for this overview of the vision for Transact Consulting and how we plan to continue to expand our partnership with our clients in enhancing the student experience.

Topics
Blackboard-led Session

Creative Solutions for Tough Budgetary and Economic Times
2/10/2009 10:15 AM - 11:05 AM
Speakers
Joe Harting, Support Systems Analyst, Sr., Northern Arizona University, Dining and Card Admin

How do you develop strategies to not just survive, but thrive in tough economic times? We will identity the challenges faced at Northern Arizona University and share ideas we've explored and implemented to reduce operating expenses and increase revenues. We'll discuss strategies such as increasing off-campus participation, in-house printing of ID Cards, selling advertising space on the ID Card to select merchants, and finding more ways to allow students to buy and spend flexible debit account dollars. Time will be saved for a discussion on what other institutions are doing.

Topics
Planning and Strategy

Dreams & Screams: Using Your Blackboard Community SystemTM and Symbol MC70s for Mass Ticketing
2/10/2009 10:15 AM - 11:05 AM
Speakers
Donald W. Smith, Director, BuzzCard Center

Learn how the Georgia Institute of Technology used the Blackboard Community System and the new Sequoia Symbol MC70 cell based devices for ticketing a large capacity event. We will show the results of our participation in the Georgia Tech Six Flags night event. From selling advanced tickets through the Blackboard Community System to scanning IDs at the gate for admission to the park with the Sequoia MC70 cell based devices, come and hear all the details. Learn what worked like a dream and what made us scream.

Topics
Wireless Technology

Wireless Access Control – Ingersoll Rand Doors
2/10/2009 10:15 AM - 11:05 AM
Speakers
John Beckwith, Director, Campus Business Services, Loyola Marymount University
Patrick Bolwahnn, ID Card Administrator, West Texas A&M University

Interested in Ingersoll Rand Wireless locks? Join us as we share our experiences and discuss topics including setup, support, ordering and implementation as well as management and responsibilities of the card office and campus lock shops. We will also compare these with traditional wired locks and offline locks. The panel will briefly discuss their experiences and then open up the session for others to contribute their experiences.

Topics
Wireless Technology

Blackboard Connect: Reach Your Campus Community with the Power of Your Voice
2/10/2009 11:15 AM - 12:05 PM
Speakers
Bing Chen, Vice President, Product Development, Blackboard Connect

Thinking about how you communicate with your constituents? So many options exist: voice, email, SMS, other text-receiving devices; how do you make sense of all the options? The Blackboard Connect Service is an leading time-based notification system designed to help improve enrollment, increase involvement and facilitate campus connections through improved communication. We'll discuss our community outreach, urgent communication and survey notification tools and give you a glimpse into the future of our service.

Topics
Blackboard-led Session

Going Off-Campus with Your ID Card
2/10/2009 11:15 AM - 12:05 PM
Speakers
Michael G. Tortora, Executive Assistant to the Vice President; Business Manager for Administrative & Student Affairs, Fairfield University

Going off-campus with your ID card can have a wide impact on your card office, business office, local community and, most importantly, your students. Fairfield University's BbOne program has seen a tremendous growth in vendor participation and debit deposits as well as both on- and off-campus spending. Join us for a discussion that will include things to consider before going off-campus, best practices, success indicators and plenty of free advice.

Topics
Off Campus

Our Migration Path from the Blackboard Transaction System – Unix Edition to Blackboard Transact, Release 3
2/10/2009 11:15 AM - 12:05 PM
Speakers
Kerri Jackson, One Card System Administrator, Miami University

Migrating from The Blackboard Transaction System – Unix Edition to Blackboard Transact Release 3 – it's the wave of the future! Miami University has jumped on board and begun converting door access to Release 3. This session will highlight the methodology we've used in converting door access, including our conversion and training plans. Participants will gain a better understanding of how to prepare and plan for their door conversion efficiently and effectively.

Topics
Planning and Strategy

Planning your Migration from Blackboard Transaction System – Universal Edition Release 2.x to Blackboard Transact 3.x
2/10/2009 11:15 AM - 12:05 PM
Speakers
Lynne Crocker, Manager, Implementation Services, Blackboard Transact
John Tatum, Senior Consultant, Blackboard Transact

Join the Blackboard Consulting Services Project Management team for an overview of the migration process to Blackboard Transact Release 3.2. Although each project will be customized to suit your individual needs, there are best practices and methodologies that we incorporate to ensure success. We'll share an overview of migration timelines and project methodology, IT best practices, services we provide and what will be expected of your team. Get an understanding of the scope of the project and get the migration discussion started!

Topics
Blackboard-led Session

Using LAMP to Illuminate Extract
2/10/2009 11:15 AM - 12:05 PM
Speakers
Gregory A. Thomas, IT Manager, Student Life, University of Wisconsin-Parkside

See how the University of Wisconsin-Parkside has used LAMP (Linux, Apache, MySQL and PHP) to create an inexpensive, quick, reliable and easy-to-use data warehouse for our Blackboard Transaction System Extract data. By using low-end or discarded servers with added storage and free software, we have created a robust system for warehousing our Extract data. We can easily develop web applications or direct access to the data, usually with Microsoft Access. As we move forward to an eventual Blackboard Transact Release 3 migration, this data repository for historical reports will be important.

Topics
System Management

Lunch
2/10/2009 12:05 PM - 2:00 PM

Birds of a Feather Meeting: BbOne
2/10/2009 2:00 PM - 2:50 PM
Speakers
Nirmal Palliyaguru, Santa Clara University
Ben Stein, Program Manager, BbOne, Blackboard Transact

Join us for this moderated "Birds of a Feather" meeting on the topic of BbOne.

Topics
Off Campus

Connect with On-the-Go Students: Effective Tools for Your Support Office
2/10/2009 2:00 PM - 2:50 PM
Speakers
Lanita L. Foley, Associate Director, Phillips Academy

This session will showcase ways that high school student support offices can communicate messages to their intended audience in creative, technologically savvy ways. Learn about the experimental technology that the Phillips Academy College Counseling office employs alongside Blackboard software as well as ways that support offices can prepare themselves for the technology trends that the 2008 Horizon Report enumerates.

Topics
Operational Best Practices

Everything Blackboard
2/10/2009 2:00 PM - 2:50 PM
Speakers
Chandra R. Gines, Card Supervisor, Saint Louis University

This session will detail the Blackboard services that we've implemented and the processes we followed to get there – including the Blackboard Community System, Vending, ID's, Dining, BbOne, our migration to Blackboard Transact Release 3, wireless and Pharos. The journey has not always been easy as we've overcome IT and PCI issues and more, but we'll share how we make sure our Blackboard products are up and running to service all needs.

Topics
Planning and Strategy

It's a Wiring Thing. . .
2/10/2009 2:00 PM - 2:50 PM
Speakers
Jim Phillips, Technician, Duke University

We'll begin this session with the actual setup of a Blackboard Transaction System – Unix Edition deployment. It will include the RS485 environment as well as IP. We'll discuss how we can maximize available wiring and offer multiple ideas for how to make the wiring work for you. We'll conclude with new building strategies. Discussion on wiring for the Blackboard Transaction System – Universal Edition will be interlaced throughout the presentation by way of comparison.

Topics
Planning and Strategy

Product Strategy and Direction for Blackboard Transact
2/10/2009 2:00 PM - 2:50 PM
Speakers
Dennis Cozart, Vice President, Product Group, Blackboard Transact
David Marr, President & Chief Operating Officer, Blackboard Transact
Jeff Staples, Vice President, Marketing & Business Development, Blackboard Transact
Will Vesio, Director, Client Support, Blackboard Transact

In this session, led by Dennis Cozart, the Transact leadership team will share their thoughts on the future of the Blackboard Transact products and solutions. Join us for this interactive discussion of technology trends and how Transact clients are shaping the Blackboard Transaction System of the future.

Topics
Blackboard-led Session

Auditors Are Our Friends
2/10/2009 3:00 PM - 3:50 PM
Speakers
Mary Goff, Director, Campus ID Office, Seton Hall University
Sheryl A. Puckett, Campus Card Manager, Arkansas State University

Does the word "auditor" make you nervous? Learn how two different universities made friends with the auditors to improve the quality of service provided through the card office. Examples of questions that the auditors will ask will be provided. Join us for this open forum and leave your fear of auditors behind!

Topics
Operational Best Practices

PCI Compliance and your Organization
2/10/2009 3:00 PM - 3:50 PM
Speakers
Russell Palay, Director, e-Business and Payments, Blackboard Transact

Awareness and understanding of (and adherence to) the Payment Card Industry Data Security Standard (PCI DSS) is critical to any organization handling credit cards in today's data security-conscious world. Learn the details about what PCI compliance means to you, including updates to the PCI DSS, achieving compliance and important dates of which to be aware.

Topics
Blackboard-led Session

Planning your Migration from Blackboard Transaction System – Unix Edition Release 9.x to Blackboard Transact 3.2
2/10/2009 3:00 PM - 3:50 PM
Speakers
Lynne Crocker, Manager, Implementation Services, Blackboard Transact
John Tatum, Senior Consultant, Blackboard Transact

Join the Blackboard Consulting Services Project Management team for an overview of the migration process to Blackboard Transact Release 3.2. Although each project will be customized to suit your individual needs, there are best practices and methodologies that we incorporate to ensure success. We'll share an overview of migration timelines and project methodology, IT best practices, services we provide and what will be expected of your team. Get an understanding of the scope of the project and get the migration discussion started!

Topics
Blackboard-led Session

The Proper Orientation of New Students to the Campus Card
2/10/2009 3:00 PM - 3:50 PM
Speakers
David J. Halbach, University Center Assistant Director, University of Wisconsin-Whitewater

This session will look at the methods used at the University of Wisconsin-Whitewater to teach and inform students about the campus card program. Session attendees will learn about the methods used at UW-W that include parent orientation, opt-in listservs and card office web site. Discussions will be held at the end to learn about other methods used at other institutions.

Topics
Marketing Your Program

The Three "T's" of Tracking Attendance with Wireless & AT3000 Readers
2/10/2009 3:00 PM - 3:50 PM
Speakers
Kenneth Kirk, Software System Manager, Xavier University of Louisiana
Dennis N. Sigur, Programmer Analyst, Xavier University of Louisiana

Join us for a session focused on tips, tricks and troubleshooting when using Sequoia Wireless and AT3000 Readers to track attendance at Xavier University of Louisiana. We will discuss our goals for implementing attendance tracking, our successes and lessons learned. Topics covered will include implementation, software installation, network configuration, setting up an event, online vs. offline mode and reporting.

Topics
Wireless Technology

Listening Session: Support and Service
2/10/2009 4:00 PM - 5:00 PM
Speakers
Iris Marks, Director, Consulting, Blackboard
Will Vesio, Director, Client Support, Blackboard Transact

Join us for a conversation with Blackboard Services and Support. In this open question and discussion format, specific issues will be driven by questions and comments from participants. Members of our team will be available to address issues and comments.

Topics
Blackboard-led Session

Dinner - Different Pointe of View Restaurant
2/10/2009 6:30 PM - 8:00 PM
Shuttles available from hotel lobby or dial 15 for pickup from Cliffside or Mountain Suites.

Morning Fun Run & Walk
2/11/2009 6:30 AM - 7:30 AM
Interested in seeing the sunrise on Wednesday morning? Want to get a little exercise with your colleagues? Why not do both?

Meet us in the resort lobby at 6:30am for an early morning fun run and walk in the desert air. Maps and water will be provided. We'll see you there!

Breakfast
2/11/2009 7:00 AM - 8:30 AM

Registration and Information Desk Open
2/11/2009 7:00 AM - 5:30 PM

Keynote Speaker: John McGuthry, Assistant to the President & Chief Information Officer, Armstrong Atlantic State University
2/11/2009 8:30 AM - 9:30 AM
John McGuthry is the Assistant to the President & Chief Information Officer at Armstrong Atlantic State University (AASU). Prior to joining AASU, he served as executive director and chief information officer at Reinhardt College, and as Principal Consultant at Telecordia Technologies and Director of Product Management at BellSouth.net.

Mr. McGuthry earned a bachelor's degree in physical science from the University of Maryland and a master of science in management of technology from Georgia Tech. He also has graduate training in the business of e-commerce from MIT, satellite communications from George Washington University, and accounting and finance from the University of Maryland.

At BbWorld Commerce, Mr. McGuthry will talk about managing expectations, end-user processes and his "3 Rules for Operating in a Technology Environment." Additionally, he will discuss Evil vs. Incompetence….and the differences between them.

Birds of a Feather Meeting: Staff Development
2/11/2009 9:45 AM - 10:35 AM
Speakers
Tom Bell, Vice President, Commerce Industry Relations, Blackboard
Brenda Hovden, Director of Card Services, Creighton University

Join us for this moderated "Birds of a Feather" meeting on the topic of Staff Development.

Blackboard Transact, Release 3 – It's a Destination
2/11/2009 9:45 AM - 10:35 AM
Speakers
Ben Andrews, Senior Communications Tech, Mercer University
Jay Bonney, Communications Tech, Mercer University
Ken Boyer, Director Auxiliary Services, Mercer University

Blackboard Transact Release 3 – it's more than just a system migration, it's a destination. After 15 years operating on the Blackboard Transaction System – Unix Edition, Mercer University decided the time had come to make the move. Come learn what we discovered during our conversion this fall and how you can prepare to take this journey.

Topics
Planning and Strategy

Creating and Managing Board Plans in Blackboard Transact Release 3
2/11/2009 9:45 AM - 10:35 AM
Speakers
Stacey Henecke, Project Manager, Blackboard Transact
Ben Wagner, Project Manager, Blackboard Transact

Dining operations is a key component of any online Transaction System and one of the traditional methods of providing dining services to your campus community is via Board or Meal Plans. Although conceptually simple, many configurable parameters allow you to customize your Board Plan program to meet your community's needs. Blackboard's experienced Project Management team will provide an overview of the various options associated with Blackboard Transact Release 3.x's Board Plans, including Board calendars, guest meals, restrictions and limitations. We'll also discuss tools and system utilities that make management more efficient.

Topics
Blackboard-led Session

Off Campus 2009: Trends and Opportunities in a "Down" Market
2/11/2009 9:45 AM - 10:35 AM
Speakers
Ben Stein, Program Manager, BbOne, Blackboard Transact
Jason Tiede, Senior Manager, BbOne, Blackboard Transact

Heading into 2009, budgets are tighter for universities, students, and businesses. In this session we will discuss ways that campuses can maximize their student service investment, drive increased levels of parent depositing and maintain strong ties with the local merchant community regardless of the market with BbOne.

Topics
Blackboard-led Session

Pressed for Time? What about an Interface?
2/11/2009 9:45 AM - 10:35 AM
Speakers
Mary Goff, Director, Campus ID Office, Seton Hall University
Sheryl A. Puckett, Campus Card Manager, Arkansas State University

Do you have several systems that are individually or manually updated to ensure the student ID card works on each system? Tired of running queries and mups to update cardholder information, privileges and plans? An interface between these systems can save you time and allow you to devote your energy to promoting your card office. Hear how we have accomplished these tasks and share your own ideas in this open forum.

Topics
Operational Best Practices

Working Together: Carding Services and Auxiliary IT
2/11/2009 9:45 AM - 10:35 AM
Speakers
Scott O. Flaschenriem, Information Technology Manager, University of Wisconsin-Eau Claire
Pat J. Martinek, IS Resource Support Tech, University of Wisconsin-Eau Claire

How do Carding Services and the Auxiliary IT at University of Wisconsin-Eau Claire work together throughout the year to maintain quality card services? Join us as we discuss the roles and responsibilities of both services from pre-semester through the end of the semester. We'll also share our processes for online Meal Plan sign-up, Meal Plans changes as well as the population and reconciliation of our e-Commerce database with our Blackboard Transaction System – Unix Edition data.

Topics
Operational Best Practices

Break
2/11/2009 10:35 AM - 10:50 AM

BbOne – Another Year Wiser
2/11/2009 10:50 AM - 11:40 AM
Speakers
Jim Polacarz, tech & IS Manager, UWGB University Union

Last year you may have seen University of Wisconsin – Green Bay's presentation about their launch of BbOne. Choosing a "soft" launch several weeks before the end of year, limiting the launch to 12 merchants and waiving summer fees for merchants willing to participate in the launch were just a few of the steps they took to ensure that they could quickly and efficiently work out any bugs as the program grew. This year hear how this small, non-urban school achieved a successful launch, sales growth, and continuing interest from new merchants.

Topics
Off Campus

Birds of a Feather Meeting: Door Access
2/11/2009 10:50 AM - 11:40 AM
Speakers
Patrick Bolwahnn, ID Card Administrator, West Texas A&M University
John Kernitzki, Consultant Trainer, Blackboard Transact

Join us for this moderated "Birds of a Feather" meeting on the topic of Door Access.

Blackboard Digital Signage: A Highly Visible and Engaging Media Platform for Institutions
2/11/2009 10:50 AM - 11:40 AM
Speakers
Jeff Staples, Vice President, Marketing & Business Development, Blackboard Transact

Blackboard Digital Signage is a sophisticated and versatile video display system that allows campuses to communicate with students and staff in a timely and interactive manner, using digital display monitors strategically placed throughout campus. An enterprise-wide platform capable of capturing the attention of thousands of students, staff and faculty across campus, Blackboard Digital Signage enables mass notification as well as academic, administrative and commercial content distribution. Join us for this session as we discuss the possibilities of this wide-reaching system.

Topics
Blackboard-led Session

Paved Paradise and Put Up a Parking Lot
2/11/2009 10:50 AM - 11:40 AM
Speakers
Matthew Drummond, Director, DukeCard Office, Duke Univeristy

Join us and learn how Duke has used its one card system to effectively manage parking access for an ever changing and diverse population of permit holders and visitors to campus. You too can control access to certain parking areas while quickly and securely verifying an existing permit holder's credentials or processing payments for non-permit holders. How? By using the campus card system, self-service kiosks, e-Commerce and wireless handheld technologies – don't worry, we'll share pictures and videos to help you visualize it! We'll follow with an interactive discussion about how participants' campuses handle their unique situations.

Topics
Operational Best Practices

The Reporting System in Blackboard Transact Release 3
2/11/2009 10:50 AM - 11:40 AM
Speakers
Kevin Holman, Product Manager, Blackboard Transact
Chris McGhee, Services Consultant, Blackboard Transact

Vast improvements were made to the Reporting System in Blackboard Transact Release 3.2. We'll highlight the new functionality as well as key reports that are now available to you. Blackboard Training Consultants will be on hand to review scheduling and automation features, customer reports, product reports and the technical requirements of the new Reporting System application. Additionally, we'll compare and contrast Blackboard Transact Release 3.2 reports with those in the Blackboard Transaction System Universal and Unix Editions.

Topics
Blackboard-led Session

The Top 98.6 Reasons for Installing a Campus-wide Access Control System
2/11/2009 10:50 AM - 11:40 AM
Speakers
Jim Phillips, Technician, Duke University

This presentation will address the pros and cons of Blackboard access control systems versus providers such as Lenyl and Software House. Is there a consensus on the right way to approach implementation? Are all the bells and whistles needed? Join us as we discuss how a comprehensive Access Control strategy should look.

Topics
Door Access

Birds of a Feather Meeting: Marketing Your Card Program
2/11/2009 11:50 AM - 12:40 PM
Speakers
Tom Bell, Vice President, Commerce Industry Relations, Blackboard

Join us for this moderated "Birds of a Feather" meeting on the topic of Marketing Your Card Program.

Topics
Marketing Your Program

Blackboard Transact: Credit Card Processing and Reconciliation
2/11/2009 11:50 AM - 12:40 PM
Speakers
Christine Foley, Manager Business Services, Blackboard Transact
Russell Palay, Director, e-Business and Payments, Blackboard Transact

Faster transactions mean shorter lines in the dining hall and campus store. Blackboard Transact Release 3 feature credit card transaction processing over IP, reducing transaction speeds greatly. However, reconciling the transactions to the bank deposit requires taking new steps. We'll discuss general elements of the credit card transaction and what you need to match things up including: credit card transaction architecture and flow, reconciliation resources in the Payment Gateway and in Blackboard software.

Topics
Blackboard-led Session

CU @#$%$#@ Building a Card Program
2/11/2009 11:50 AM - 12:40 PM
Speakers
Mike Franz, Specialist, Creighton University
Brenda Hovden, Director of Card Services, Creighton University

Brenda Hovden, after being director of Creighton University's card program for the past twelve years, is passing the baton to a new director. What were some of the hardest challenges? What solutions were explored, implemented, and adapted? What preparations for leadership change were taken to ensure both continuity and disruption? What looms on the horizon; opportunity or obstacles? She and current Associate Director, Michael Franz, will review the campus card program, outline some of today's leading practices, and explore what the lies ahead.

Topics
Planning and Strategy

Door Access Best Practices in Blackboard Transact Release 3
2/11/2009 11:50 AM - 12:40 PM
Speakers
John Kernitzki, Consultant Trainer, Blackboard Transact
Mike Ross, Project Manager, Blackboard Transact

As student, staff and overall campus security becomes a greater priority, many campuses are converting from the traditional lock and key system to online, real-time door access solutions. We'll present best practices to consider when implementing Door Access in Blackboard Transact Release 3.x with a focus on areas like Access Plan configuration and management, special schedules, using Alarm Points, as well as monitoring and remotely controlling doors. System administrators and public safety employees alike will walk away with a better understanding of Door Access and get new ideas to make their campus communities safer for everyone.

Topics
Blackboard-led Session

Migration . . . We Need to Talk!
2/11/2009 11:50 AM - 12:40 PM
Speakers
Brenda Saugstad, Coordinator, Campus Card Program and Services, Milwaukee Area Technical College
Matthew Sirinek, Director of Campus Services, Carroll University
Lori L. Voecks, Information Technology Consultant, Milwaukee Area Technical College

Have you gotten the call from your IT Director saying "We need to talk?" That's when you know you are in for the long haul! This session will tackle the daunting tasks of planning your Blackboard Transaction System – Unix Edition to Blackboard Transact Release 3 implementation. Panel discussion will provide the business and IT perspectives in planning a smooth implementation in a collaborative way. Finally, attendees will take away information on the "who, what, when and how" questions to consider before planning their upgrade.

Topics
Planning and Strategy

Revitalizing an Established Card Program
2/11/2009 11:50 AM - 12:40 PM
Speakers
David Anthony, Director, BuckID, Ohio State University

A new card program is focused on technology, implementation of a product and raising awareness of the card and its capabilities. However, as a card program matures, focus shifts to profitability and managing costs. This discussion will focus on how we can adapt with a shift towards business-based success measures and how to work toward a self-sustaining program that's no longer dependent upon central university funding.

Topics
Financial and Budgetary Concerns

Lunch
2/11/2009 12:40 PM - 2:00 PM

Blackboard Video Surveillance
2/11/2009 2:00 PM - 2:50 PM
Speakers
Paul DuBois, Solutions Engineer, Blackboard Transact

Video Surveillance is an integral part of the Blackboard's Security Management offering, joining our existing Access Control and Connect mass messaging solution. With Blackboard Video Surveillance, campuses can monitor live or recorded video from anywhere on campus. Individual cameras can be programmed to record video at all times, on demand, or based on a trigger event such as motion-detection. The system includes sophisticated image zooming, playback, and video archiving capabilities. Learn more about Blackboard Video Surveillance during this informative session.

Topics
Blackboard-led Session

Creating and Managing Event Plans in Blackboard Transact Release 3
2/11/2009 2:00 PM - 2:50 PM
Speakers
John Tatum, Senior Consultant, Blackboard Transact

Although originally intended primarily as a dining operations application, enterprise-level Transaction Systems today are capable of providing efficient and cost-saving functionality to many other areas of your campus community. Through the use of Events Plans you can more efficiently manage sporting event and concert ticket sales, resource reservations and even class attendance. Join us for best practices to use when setting up Event Plans in Blackboard Transact Release 3.x. We'll leave time to share some of the exciting things others have implemented on their campuses and invite you to come with your ideas!

Topics
Blackboard-led Session

Creating Flexibility with Policy Rules in Blackboard Transact Release 3
2/11/2009 2:00 PM - 2:50 PM
Speakers
Terry Brown, QA Manager, Blackboard Transact

Do you want to give a 10% discount to all freshmen on Monday evenings at the food court when paying with Dining Dollars? Policy Rules in Blackboard Transact Release 3 allow tremendous flexibility in managing stored value transactions. Rules can be created to specify transaction actions based on established conditions including: tender, account type, date, time, location, or cardholder group information. When the conditions are met, a transaction action can include: allow, deny, discount, or surcharge. This session demonstrates how to create rules containing conditions and actions to meet your individual stored value transaction business needs.

Topics
Blackboard-led Session

Improve Results with Campus Card Marketing
2/11/2009 2:00 PM - 2:50 PM
Speakers
Mary Goff, Director, Campus ID Office, Seton Hall University
Sheryl A. Puckett, Campus Card Manager, Arkansas State University

Looking to ways to improve acceptance of your campus card? We'll share how we have increased the use of our card in existing venues and how we get started with new venues. From grass roots tactics to advertising to parties - we share the myriad of strategies we've used to "get the word out" for our campus card both on and off-campus. Bring your ideas and join our discussion…it's practically a party!

My Football Ticket: Online Football Account Management
2/11/2009 2:00 PM - 2:50 PM
Speakers
Jeanine Brooks, Director Action Card, The University of Alabama
Susan Hunter, Director Enterprise Development & Application Support, The University of Alabama

The University of Alabama has introduced My Football Ticket, an online application providing self-service electronic football ticket account management to our students. The program is a campus collaboration utilizing resources from Action Card, Information Technology, Athletics, Student Government Association and Student Affairs, as well as customized programming from Blackboard. This session discusses the successes achieved with the program in enhancing student services for the campus.

Topics
Operational Best Practices

Blackboard and Housing Interfaces – Who Goes There?
2/11/2009 3:00 PM - 3:50 PM
Speakers
John Beckwith, Director, Campus Business Services, Loyola Marymount University
Doug Olson, Director of Card Services, Tulane University
Joel Weidner, Associate Director of Information Technology, Pennsylvania State University

This session will provide the opportunity to learn from the experiences of several schools who have integrated housing systems with their card systems and the challenges and solutions they've encountered along the way. The panel will briefly discuss how their schools share data between their Blackboard, housing and offline lock systems before opening up the session for attendees to share what they have done.

Topics
System Management

Part One: Our Blackboard Transaction System – Unix Edition to Blackboard Transact, Release 3 Migration
2/11/2009 3:00 PM - 3:50 PM
Speakers
Chris Martin, Director, Enterprise Services, The Claremont Colleges

In October 2008, The Claremont Colleges began the migration process from the Blackboard Transaction System – Unix Edition to Blackboard Transact Release 3. Join us as we discuss our door access migration processes, our progress, positive outcomes and lessons learned. Next year, we hope to review the point of sale migration that will take place in the spring and summer of 2009.

Topics
Door Access

Security – The Next Phase
2/11/2009 3:00 PM - 3:50 PM
Speakers
Shirley Gonzalez, Regional Vice President, Blackboard Transact
Peter Rivera, Regional Vice President, Sales, Blackboard Transact

Campus security is top of mind for many campuses. You've done your homework, but what's the next step? Join us for discussion about the interdependencies of a door access (wired, wireless, and off-line), video surveillance, mass notification and digital signage. What can it mean for your campus? We'll help define your options and answer questions about how these technologies might fit into your security plan.

Topics
Blackboard-led Session

The Future of Payment Applications on Campus
2/11/2009 3:00 PM - 3:50 PM
Speakers
Pedro Marzo, Director, Business Development, Blackboard Transact

This session will provide an overview of new payment applications on campus and the convergence of campus card programs with payment service providers. We'll discuss in detail the distribution of financial aid and other refunds.

Topics
Blackboard-led Session

Using Blackboard Transact Release 3 Tools and BbTS Launch to Automate Tasks
2/11/2009 3:00 PM - 3:50 PM
Speakers
Kent Pawlak, Product Manager, Blackboard Transact

Need to reset credit balances nightly, weekly or monthly? Need to add accounts and balances for new cardholders? How do you add or remove event and access plans for users as they arrive and leave? Blackboard Transact Release 3 Tools in conjunction with the BbTS Launch utility allow you to schedule many of these important but mundane tasks on a regular basis through Windows Task Scheduler. This session provides some common examples of how to use these features to get the most from your system with the least amount of manual work.

Topics
Blackboard-led Session

Listening Session: An Open Forum with the Management Team
2/11/2009 4:00 PM - 5:00 PM
Speakers
Dennis Cozart, Vice President, Product Group, Blackboard Transact
David Marr, President & Chief Operating Officer, Blackboard Transact
Jeff Staples, Vice President, Marketing & Business Development, Blackboard Transact
Ken Thompson, Vice President, Consulting & Client Support, Blackboard Transact

Where do you want to take your campus card program? In what new ways do you want to serve your customers? While the earlier listening session focused on Blackboard Services & Support, we also want to use this event to get your input on what we need to do strategically to enable you to extend and improve the services you deliver.

Topics
Blackboard-led Session

Client Appreciation Party and Conference Close
2/11/2009 6:30 PM - 10:00 PM